Why a navigation item is missing
Items in the left sidebar and the account menu appear based on your team’s permissions. If you cannot see one, this is almost always expected: your team does not grant access to that area. It is not a fault, and refreshing or signing out and back in will not bring it back unless your team or its permissions change.
Symptom
Section titled “Symptom”One or more of these is missing from your workspace:
- Agent Training Center, Agent Hub, Workflows, Accounts, or Contacts in the left sidebar
- The Workflow Builder or Workflows (Legacy) card once you are inside Workflows
- Report, Pipeline insights, Integrations, or Settings in the left sidebar
- Control tower in the left sidebar
- The Admin entries in your account menu: Admin: Companies, Admin: Plays experts, Admin: Global workflows, and Admin: Credit packages
Everyone keeps Home, the Notifications bell, the Knowledge base link, and Log out regardless of team.
Why this happens
Section titled “Why this happens”The sidebar builds itself from your team’s permissions. Each area has a View permission, and the area only appears in the navigation if your team grants at least View for it. So a missing item means the team you are on does not include that area.
- Agent Training Center, Agent Hub, Workflows, Accounts and Contacts, Report, Pipeline insights, Integrations, and Settings each appear only when your team can view that area. Report and Pipeline insights are governed together: a seat that can see one sees both.
- Control tower is the exception to the pattern: it is not governed by a View permission of its own. Admins always have it. For everyone else it appears only when at least one currently failing check leads to a screen their team can edit - so a seat that can see it can act on what it shows, and a seat with nothing to fix is not shown a list of other people’s work. A workspace with no failing checks shows the entry to its admins only. See Check what your workspace still needs.
- Inside Workflows, the Workflow Builder card is shown when your team has the Create workflows permission (under Automations); a team without it does not see it. The Workflows card badged Legacy needs the same permission and also appears only while your workspace still has at least one workflow built in that older builder - if you never used it, or have rebuilt and removed everything there, the card is gone for everyone, and that is expected rather than a permission problem.
- The Admin entries in your account menu are reserved for Evergrowth staff (the Evergrowth admin setting). No customer team includes them.
If you open a page you do not have access to by typing its address directly, the workspace shows a clear message rather than the page: “You don’t have permission to view this page. If you think this is a mistake, reach out to your admin.”
Eva: gating is now per-permission, driven by the team a person is on, not by a fixed role name. Each navigation area maps to a View permission; the area is hidden when the team lacks it, controls are greyed out when the team has View but not Edit, and a direct visit to a blocked page returns the “You don’t have permission” message. The standalone “Developers: Playground” navigation item no longer exists. The internal “Admin:” account-menu entries require the staff-only Evergrowth admin setting, not a customer team.
How to fix it
Section titled “How to fix it”- Find out which team you are on. Ask whoever manages users in your workspace, or check the Users list under Settings, Users management if you can open it.
- Match the missing item to the permission it needs (the list above). If your team does not grant that area, that is the cause.
- Ask an admin to either move you to a team that includes the access, or adjust your team’s permissions to add it. See Manage your team and Teams, roles, and permissions.
The standalone Developers: Playground item is no longer part of the workspace navigation, so if you remember it from before, there is nothing to enable.