Find verified email and phone, and verify phones

The Email/Phone finder searches across multiple data providers in sequence (waterfalling) to find an email address and phone number for a contact, and can verify what it finds. There is also a separate action to verify phone numbers you already have. Use this when a contact record is missing reliable contact details, or when you want to confirm an existing number before you dial. For more on what waterfalling does, see Finding email and phone numbers.

These actions appear on the contact list and on the contact detail page. If you are signed in with a read-only seat, the action controls are hidden.

Before you start

Phone intent scoring and the separate phone verification action both run through the TitanX integration. If TitanX is not connected, those options are disabled and you will see “TitanX integration is missing.” with a link to Manage TitanX integration. Email finding and basic phone finding do not require TitanX. See Connect a data source or CRM.
The finder runs on any contact you select. It does not require the contact to be qualified as a persona fit first, so you can look up details for gatekeepers, referrers, or people you intend to qualify later.
Running the finder consumes credits. See Credits.

Steps

Find email and phone (single or in bulk)

To run on one contact, open the contact and use the Email/Phone finder action in the page header. To run on several at once, go to the contacts list, select the rows you want, and choose Email/Phone finder from the actions bar.
The Find emails & phone numbers window opens. The footer shows how many contacts are selected.
Turn on Search for email to look for an email address. Whatever you leave switched off is left alone: a phone-only run never writes an email onto the record, even when the source it found the number through happened to return one, so an email-only or calling-only motion keeps the other channel exactly as your team left it. Inside it, Email verification verifies any found emails with third-party providers; it is on by default when email search is on. For a contact that already has an email on file, choose Keep the existing email (the default - skips the search for that contact) or Always search for a fresh one (searches anyway and can replace what is there).
Turn on Search for phone number to look for a phone number. The same choice appears here for contacts that already have one: Keep the existing number (default) or Always search for a fresh one.
Optionally turn on Phone intent scoring, which scores found numbers through TitanX. This option is only available when TitanX is connected. When it is on, pick a Phone scoring model:
- Lightning Scoring (under 24-hour turnaround): a single-pass scoring run that identifies a large share of high-propensity contacts.
- Titan Scoring (under 5-day turnaround): a multi-pass scoring run that extracts every identifiable high-propensity contact.
On more than one contact, optionally switch on Stop early at a target - Stop at [number] contacts with an email or contacts with a phone, for the searches you switched on. See Stop a run early at a target. Verifying existing phone numbers (below) has no target, since it works through exactly the numbers you picked.
Select Start. The window closes and a confirmation appears that the job was created.

Find another email or phone from the detail page or the list

Hover an email or phone value - on the contact detail page’s Reach row, or in the Email and Phone columns of the contacts list - and a details card opens listing every value the contact holds on that channel. Find more emails or Find more phone numbers sits at the bottom of that card and runs the finder again for just that channel, building on what has already been found rather than starting over.

Where the slot is empty because nothing has ever been searched, the finder is offered in the slot itself. Where a search has run and come back empty, the label No valid email found or No phone numbers found is the trigger: hover it and the card holds every next step, including a fresh search across all providers - see No email or phone found.

Straight from an empty Email or Phone cell

On the Contacts list, a contact with no email offers the Email/Phone finder in the Email cell itself, and one with no phone offers it in the Phone cell. The window opens already set to search that one channel, so you are not turning the other one off by hand. Unlike the qualification and research shortcuts, this one has no fit requirement - the finder runs for any contact, qualified or not. See Contacts list: columns and filters.

Verify an existing phone number (single or in bulk)

To verify the phone on a single contact, hover the number to open its details card and select Verify on the main number’s source line. Once a number has been checked the same action reads Re-check, and while a check is running it reads Verifying.
To verify in bulk, select contacts in the list, open the Other actions menu, and choose Verify phone.
The Verify existing phone numbers window opens. Pick a Phone scoring model (Lightning Scoring or Titan Scoring, same options as above).
Select Start. Start is disabled until TitanX is connected.

Add, correct or lock a value by hand

You are not limited to what the finder returns. The details card that opens when you hover a value holds every value the contact carries on that channel, and each one can be edited, promoted, locked, or pushed down - so the address and number a rep actually sees are yours to decide.

Add or correct a value. Select the edit control beside the value - in the slot itself, or on the value’s row inside the details card. The window reads Add email or Edit email (Add phone / Edit phone) depending on whether there is already something there. Type the value and select Save. A value you add or correct by hand arrives with Lock email (or Lock phone) already switched on, because a value you typed yourself is normally the one you want kept.
Lock or unlock what is there. A locked value shows a padlock in place of the pen, and its row in the details card says so: “Locked - new lookups and CRM updates cannot replace it.” Open the edit window to unlock it. Locking is what makes it safe to re-run enrichment across a whole list without losing the addresses your team has corrected or confirmed on a call, and it holds against the CRM as well as against the finder.
Promote one of the other values. Every other value the contact holds is a row in the same card, with its own check result, location line, and source. Use as main on any of them makes it the one the record leads with. Where the current main value is locked, that action reads Unlock to replace instead: unlock deliberately, then promote. Nothing replaces a locked value behind your back.
Rate a value, and it moves. The thumbs-up and thumbs-down at the end of each row do more than record feedback. A thumbs-down pushes that value down the contact’s list, so the next best one becomes the main value and a later re-find will not lift the bad one back up. A thumbs-up promotes that value to the main one, the same as Use as main - so the quickest way to fix a record after a call is to thumb up the number that worked. Neither deletes anything; the value stays on the card.

Two things stop a thumbs-up from moving the record, and both are deliberate: thumbing up the value that is already main changes nothing, and where the main value is locked, the thumb records your feedback but leaves the lock standing - unlock it first, or promote with Unlock to replace. Rating also needs permission to edit contacts; without it the thumbs record feedback only.

If a save is refused with “This email could not be saved. Reload the record and try again” (or the same line for a phone), the record moved on since the page was loaded - usually the value is already on the contact in a state your edit would not change. Reload, then unlock or promote the entry that is already there instead of re-adding it.

Which value the record leads with

A contact can hold several emails and several phone numbers. One of each is the main value - the one the list column shows, the one a play or a sequence uses, and the one that syncs to your CRM. The rest sit under it on the details card, reachable from the +n link beside the value. Which one leads is decided in this order:

A locked value wins. Whatever you locked or set as main stays the main value. A locked email also stays visible on the record and still counts as having an email, whatever its check result says - a lock is you telling the workspace this is the address to use, and that outranks a verdict from a provider.
A value you moved down loses. It ranks below everything else, whatever else is true about it.
Between the remaining values, email and phone differ, because the useful signal differs. For email, an Invalid address sinks below every other status, and then the most recently found address wins - a fresh Accept all or Unverified address outranks an older Safe to send one, on the reasoning that a newer address is more likely to still be the person’s. For phone, verification comes first: Verified, then In progress, then Unverified or Unknown, then Unable to verify, then Bad Data - and only then the most recent, because most numbers carry no status at all.

The practical consequence: if you want a specific address or number to stay the one everyone uses, lock it rather than relying on it staying at the top, since the next finder run may well bring in something newer.

What happens next

The finder and the phone verification both run as background jobs, so you do not wait on the screen. Track progress under Agent tasks on the contact’s Activity tab (or in the workspace task feed). While agents are working on a contact, the record shows a working indicator.

Results land on the contact in two places:

Contacts list: the Email and Phone columns show the found values, each with the same verdict-coloured icon and the same details card on hover as the detail page. If a search ran but turned up nothing, the cell reads “No valid email found” or “No phone numbers found”. A contact that has never been searched shows only Find email or Find phone in the cell, so you can start the search from the row you are looking at.
Contact detail page, in the Reach row: the email and phone slots show the value behind one verdict for that channel - green when it is checked and good to use, orange when it is worth a look first, red when it should not be used, neutral when nothing has been checked. Hover the value for the details card with the evidence: the check result, the source, and every other value on file.

The main value is what the list and your CRM see; the others sit under it on the same card. See Which value the record leads with above for how that choice is made, and how to override it.

For email, the check result reads Verified, Accept-all, Invalid, Unable to verify, or Not checked, and the source line names the mail server the address uses. The information icon beside each result explains it in one line - for Accept-all, that the address may deliver but is more likely to bounce - so you can decide whether to send without leaving the card. (The underlying verification statuses, including how a Safe to send result maps to Verified here, are listed in Record statuses and fields.)

For phone, the check result reads Verified (followed by the name of the service that verified it), Verifying, Unable to verify, Bad data, or Not checked, and where intent scoring has run a priority chip ranks the number’s buying intent so reps dial the strongest targets first. A verified number’s icon takes that priority’s colour, so quality reads at a glance without opening the card. Because Titan Scoring is multi-pass, a verified result can take up to several days to settle.

Separately from verification, a location line on each number says where its dialling code is registered and whether that fits the contact’s own location - a number registered elsewhere is marked orange, which is a prompt to check before dialling rather than a reason to discard it, and on an unverified number it is what tips the channel’s verdict to “worth checking”. A number that has been verified stays green whatever its area code says. See Where a number is registered.

Every value’s source line carries the mark and name of where it came from - synced from your CRM, from a file import, entered by hand, or found by a named data provider - along with when it was found and when it was last checked. Providers we do not name individually, and values produced inside Evergrowth, keep the generic waterfall mark instead. A value whose source is not recognised reads No source.

If a job ends in an error, see An agent job failed. If no email or phone is found, see No email or phone found.