A task is stuck In queue or In progress
A task that has shown In queue or In progress for a while is almost always still working, not broken. Agent work runs in the background, so the workspace keeps moving even while a task is open, and the result can land a little after you expect it.
Symptom
Section titled “Symptom”On the Task feed tab of an account or contact, a task card shows one of these statuses and does not seem to change:
- In queue - the task has been accepted but has not started yet.
- In progress… - the task is running right now. While a task is in progress, its card has an animated border so it is easy to spot.
Each card also shows a progress bar broken into Completed, In progress, and In queue, so you can see how many records within the task are done and how many are still waiting.
A task that has truly finished moves to Finished; one you stop shows Stopped; a failed one shows Error.
Why this happens
Section titled “Why this happens”Tasks run asynchronously. When you start an agent or a workflow, the workspace queues the work and processes it in the background rather than locking up your screen. Two normal things follow from that:
- A queue. A task waits at In queue until capacity is free, then moves to In progress. Large tasks, or several tasks started close together, spend longer waiting their turn.
- A lag between the work and the display. The Task feed refreshes itself about every 5 seconds. Results from the agents can finish a beat before or after that refresh, so a task may sit on In progress for a moment after the underlying work is actually done, then jump straight to Finished.
Bigger jobs simply take longer. Research, qualification, finding contacts, and waterfalling each run per record, so a task covering many accounts or contacts naturally stays in progress longer than one covering a few.
How to fix it
Section titled “How to fix it”- Wait and let it refresh. The Task feed updates on its own roughly every 5 seconds. Leave the tab open and watch the progress bar; for most tasks no action is needed.
- Read the progress bar. If Completed is climbing and In queue is shrinking, the task is healthy and just working through its records. Larger tasks take longer to clear.
- Reopen the tab if it looks frozen. Navigate away and back to the Task feed, or reload the page, to force a fresh read of the current status.
- Stop it only if you truly need to cancel. A task stuck in In queue or In progress has not failed, so stopping is for changing your mind, not for fixing it. Stopping is done from the full Agent tasks feed page, not from the per-record Task feed tab. Open that page, find the task, open its menu, choose Stop, and confirm in the Stop task? dialog. The status then changes to Stopped. You can stop tasks you started yourself; full-access members can stop any task. See Monitor the task feed.
- Check the result on the record. Because results can lag the feed, open the affected account or contact and review what the agent produced even if the card has not yet flipped to Finished. See Review agent outputs.
If a task instead ends on Error, that is a different situation - see An agent task ended with an error. If a task shows a warning next to its status about your ecosystem structure, contact your customer success manager to resolve it.