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Evergrowth Documentation

A scheduled task shows invalid or is not running

A recurring scheduled task is not firing the way you expect: it has stopped running, or it carries an Invalid status with a warning, or the form refuses to save. This page explains what each state means and how to get the task running again.

Scheduled tasks live under Automations. That section only appears for full members; if you do not see it in the left navigation, you are signed in with restricted access and cannot create or change scheduled tasks.

Symptom

Section titled “Symptom”

On a scheduled task card you may see one of three statuses next to the dot indicator:

  • Active - the task will run at its next scheduled time.
  • Paused - the task is suspended and will not run until you resume it.
  • Invalid - the task cannot run, and a warning banner appears on the card reading: Workflow unavailable. The workflow for this task is no longer valid. Please select a new one to resume the task.

You may also see that a task simply never fires again. In that case the next-run button on the card reads Scheduled task ended instead of a future date.

When you try to create or edit a scheduled task, the form may refuse to save and show one of these messages:

  • Select either accounts or contacts, at least one is required.
  • End date is required.
  • Weekday is required for weekly frequency.
  • Day of month is required for monthly frequency.

Why this happens

Section titled “Why this happens”

Invalid status (Workflow unavailable). Each scheduled task points at one workflow. If that workflow is later deleted, or changed so that it is no longer a valid target for scheduling, the task can no longer run and the workspace marks it Invalid. The task is not lost - its schedule, frequency, and the accounts or contacts it was assigned to are all still attached. It just has no workflow to run.

Paused status. Someone pressed Pause on the card, or resumed and re-paused it. A paused task is intentionally held and skips its scheduled runs until it is resumed. This is a deliberate state, not an error.

The task ended. A scheduled task can be set to end on a specific date. Once that end date has passed, there is no next run, so the task stops firing and the card shows Scheduled task ended. A task set to Never instead keeps running indefinitely and the card shows Never ends.

The save was rejected. A scheduled task must target either accounts or contacts, never both and never neither. Selecting both, or selecting nothing, produces “Select either accounts or contacts, at least one is required.” Choosing to end On date without picking a date produces “End date is required.” Weekly and monthly frequencies likewise require a weekday or a day of the month before the form will save.

How to fix it

Section titled “How to fix it”

If the status is Invalid (Workflow unavailable):

  1. Open Automations and find the task with the warning banner.
  2. Click the edit control on the banner, or the schedule button on the card, to open Edit Scheduled Task.
  3. In the Workflow field, pick a workflow that is currently valid.
  4. Save. The task returns to Active and resumes at its next scheduled time.

If the status is Paused and you want it running:

  1. Open the task card.
  2. Click the play control. You will see a confirmation that the scheduled task was resumed, and the status returns to Active.

If the task has ended and you want it to keep running:

  1. Open the task and choose to edit it.
  2. Under End schedule, choose Never to remove the end date entirely, or choose On date and pick a future date.
  3. Save. The next-run button will again show an upcoming date instead of Scheduled task ended.

If the form will not save:

  1. Make sure you have selected accounts only, or contacts only - not both, and not neither.
  2. If End schedule is set to On date, pick a date.
  3. If the frequency is Weekly, choose a weekday; if it is Monthly, choose a day of the month.
  4. Save again.

For the full walkthrough of setting up a recurring run, see Schedule a workflow. Pausing, resuming, and deleting a scheduled task do not remove any enrichment already gathered for the accounts or contacts involved.

Section titled “Related”