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Evergrowth Documentation

No valid email or phone found after waterfalling

You ran the Email/Phone finder on a contact, the run finished, and you still have no usable email or phone number. This page explains what the result is telling you, why it happens, and what to do next.

Symptom

Section titled “Symptom”

After a finder run completes, the contact’s Email or Phone shows a result you did not expect:

  • In the Email column of the contacts list, and on the contact’s detail page, you see a warning icon next to No valid email found.
  • On the contact’s detail page, the Phone field shows a warning icon next to No phone numbers found.
  • An address or number was returned, but its verification status is not the clean, send-ready result you were hoping for - for example Invalid, Unable to verify, Unverified, or Accept all on an email, or Unable to verify, Unverified, or Unknown on a phone number.

The warning text only appears once a search has actually run for that contact. If a contact has never been put through the finder, the field simply shows a dash and no warning.

Why this happens

Section titled “Why this happens”

The Email/Phone finder is a waterfall: it tries one contact-data source after another and stops when a result clears verification. There are two distinct outcomes behind these messages.

Nothing usable was found anywhere. “No valid email found” and “No phone numbers found” mean the waterfall worked through its sources and none of them returned a result that passed verification for this person. This is most common for hard-to-reach segments - certain regions, smaller or private companies, and senior people who keep a low public footprint. It is a genuine coverage gap, not an error in your account.

A result was found, but verification graded it as risky. When a result does come back, it carries a status that tells you how much to trust it. For email, the statuses you may see are:

  • Safe to send - verified and good to use.
  • Accept all - the mail server accepts every address, so the result could not be individually confirmed. Treat it with care.
  • Invalid - the address failed verification; sending to it risks a bounce.
  • Unverified - verification was not completed.
  • Unable to verify - the provider could not reach a verdict.

For phone numbers, the statuses are Verified, In progress (still being checked), Unable to verify, Unverified, and Unknown. Anything other than Safe to send on an email, or Verified on a phone, is flagged so you do not act on a number or address that may not hold up.

Each run draws on credits, so the practical question before re-running is always whether another attempt is worth the spend. For how the finder consumes credits, see Credits and billing.

How to fix it

Section titled “How to fix it”

  1. Decide whether it is worth another attempt. If the first run found nothing, or returned only weak statuses, the question is whether more sources are likely to help. For a high-value, well-known contact it usually is. For an obscure or private profile, it often is not - accept the gap and move on rather than spending repeated runs on a person the data sources do not cover.

  2. Re-run the finder and continue past what was already tried. On the contact’s detail page, use Find other next to the Email or Phone field, or select the contact in the list and choose Email/Phone finder from the actions. This opens the Email/Phone finder for contacts window, where you turn on Search for email, Search for phone number, or both, and choose Start. Re-running from the detail page continues from where the previous search left off, so it reaches for sources it has not tried yet rather than repeating the same ones. See Find email and phone.

  3. Verify a phone number you already have. If a number was returned but is not yet verified, select the contact and choose Verify phone from the actions, or use Verify on the detail page, to put it through verification without running a fresh search.

  4. Accept the gap and reflect it in your list. When a contact genuinely cannot be reached, leave it and focus your effort and credits where the data exists. Use the Has email and Has phone filters on the contacts list to separate reachable contacts from the rest: set Has email to keep only contacts that carry a usable email, and Has phone for those with a phone number. Filtering to the reachable set lets you build a clean working list and run a play against people you can actually contact. See Filter contacts.

  5. Match the lookup to your channel. If your outreach is email-only, there is no need to chase a phone number, and vice versa. Running only the lookup you need keeps the result focused and avoids spending on a channel you will not use.

For how the waterfall works end to end and why it draws on many sources, see Email and phone waterfall. For how verification statuses and the related fields are defined, see Record statuses and fields.

Section titled “Related”