Record status fields: ICP, IBP, strength, sync
This page catalogues every status field that appears on an account or contact record - what each label means and the exact set of values it can take. Use it when you are reading a list, filtering, or looking at a detail page and want to know what a chip, color, or status word is telling you.
Account ICP status
Section titled “Account ICP status”The ICP chip shows whether an account fits your Ideal Customer Profile. It appears beside the account name (with the prefix “ICP:”) and in the ICP column of the accounts list. The chip carries the qualification reason as a tooltip, so hovering it shows why the account landed on that status.
| Status | What it means | Color |
|---|---|---|
| Yes | The account matches the qualification criteria for its vertical. | Green |
| No | The account does not match the criteria. | Red |
| Inconclusive | The agent could not reach a clear yes or no, usually because evidence was missing or mixed. | Gray |
An account with no ICP status yet (never qualified) shows no chip at all.
Reason. Hover the ICP chip to read the qualification reason - the explanation the Qualification agent recorded for that result.
Locked status. A small lock icon next to the ICP chip means the qualification is locked. A locked account keeps its current ICP status and is skipped when a workflow tries to re-qualify it. Unlocking lets workflows re-qualify the account and update the ICP status. You set this from “Edit qualification lock” on the account, choosing Locked (“Workflows skip this account - qualification stays as-is.”) or Unlocked (“Workflows can re-qualify and update the ICP status.”). Locking is how a manual decision survives the next automated run.
Missing target warning. A separate orange warning icon means the account’s ecosystem or vertical was deleted after qualification, so its qualification no longer points at a live target. See Workflows and Filter accounts for the advanced filter that finds these records.
Contact IBP status
Section titled “Contact IBP status”The IBP chip shows whether a contact fits your Ideal Buyer Profile - the persona match for a contact. It appears beside the contact name (with the prefix “IBP:”), on the contact detail page under “IBP Status”, and in the IBP column of the contacts list. It behaves the same way as the account ICP chip.
| Status | What it means | Color |
|---|---|---|
| Yes | The contact matches a persona for the account’s vertical. | Green |
| No | The contact does not match any persona. | Red |
| Inconclusive | The agent could not reach a clear yes or no. | Gray |
Reason. Hover the IBP chip to read the qualification reason. When the result is No, the recorded reason is one of a fixed set: the contact no longer works at the company, no reliable information was found about the contact, the expertise does not match the personas, the seniority level does not match the personas, or research could not be completed because of a technical issue.
Locked status. As with accounts, a lock icon means the IBP qualification is locked and workflows will skip re-qualifying the contact. Edit it from “Edit qualification lock” on the contact.
Account strength score
Section titled “Account strength score”The strength score is a percentage from 0 to 100 calculated from the Account Research agents that identified positive signals. It shows as a colored chip - “Score: 87” on the account detail page, and the number alone in the Score column of the accounts list. The same score also appears on a contact’s detail page as “Account Score”.
| Score range | Chip color | Reading |
|---|---|---|
| 0 - 24 | Gray | Few or no positive signals found. |
| 25 - 74 | Orange | Some positive signals. |
| 75 - 100 | Green | Strong positive signals. |
An account that has never been researched has no score and shows no chip.
Contact profile strength
Section titled “Contact profile strength”Profile strength reflects how complete and verifiable a contact’s profile data is. It shows in the Profile Strength column of the contacts list, with the strength reasoning available as a tooltip.
| Label | What it means |
|---|---|
| Evaluating | The profile is still being assessed. |
| Strong | A well-populated, verifiable profile. |
| Weak | A thin profile with limited verifiable data. |
| Very weak | Very little usable profile data. |
| Invalid | The profile data failed validation. |
| Unable to verify | The data could not be confirmed. |
| Unverified | The profile has not been checked. |
Email verification status
Section titled “Email verification status”When a contact has an email, the address shows with a status icon. Hover it to see the verification status and, where available, the sending provider.
| Status | What it means | Chip color |
|---|---|---|
| Safe to send | The mailbox accepts mail and is safe to send to. | Green |
| Accept all | The domain accepts all addresses, so deliverability cannot be guaranteed. | Orange |
| Invalid | The address is not valid. | Red |
| Unverified | The address has not been verified. | Orange |
| Unable to verify | Verification could not complete. | Orange |
If a search ran but produced no usable address, the field reads “No valid email found”. A contact can also carry additional addresses, shown under “View other emails”, each with its own status.
Phone verification status
Section titled “Phone verification status”When a contact has a phone number, it shows with a status icon. Hover it to see the verification status, the intent score, and when it was last verified.
| Status | What it means | Chip color |
|---|---|---|
| In progress | Verification is still running. | Blue |
| Verified | The number was confirmed. | Green |
| Unable to verify | Verification could not complete. | Orange |
| Unverified | The number has not been verified. | Orange |
| Unknown | The verification outcome is not known. | Gray |
A number that has not yet been verified shows a Verify action so you can check it on demand. If a search ran but found nothing, the field reads “No phone numbers found”.
Phone intent score
Section titled “Phone intent score”When a verified number carries an intent score, it shows as a chip in the phone tooltip. Intent reflects how likely the number is to reach a person who is in-market.
| Label | Reading | Chip color |
|---|---|---|
| P1 - High | Highest intent. | Green |
| P2 - Low | Mid intent. | Orange |
| P3 - Low | Lowest intent. | Red |
CRM sync status
Section titled “CRM sync status”When a record is linked to a connected CRM, a provider icon appears next to its name with a small colored dot for the sync state. Hover or open it for the per-object detail, including which fields synced, which did not, and a link to the sync history. Each linked object carries its own status.
| Status | What it means | Color |
|---|---|---|
| Synced | The record and all its tracked fields wrote to the CRM successfully. | Green |
| Partially synced | Some fields wrote and some did not. | Orange |
| Failed | The write to the CRM failed. | Red |
| Skipped | The sync was intentionally skipped for this record. | Gray |
| Linked | The record is connected to the CRM but was synced before detailed field tracking was turned on, so no per-field status is available. | Gray |
A red dot labelled “Deleted from [provider]” next to the record name means the linked CRM record was deleted on the CRM side. You can push a record again with the Resync action. See Resync to your CRM and CRM sync status for how syncing works.
Eva note: the ICP and IBP chips have exactly three states - Yes, No, and Inconclusive. There is no separate “Not Qualified” status. Profile strength is the verifiability scale above (Strong / Weak / Very weak / and so on), not a Low/Medium/High scale.