Record status fields: ICP, IBP, strength, sync

This page catalogues every status field that appears on an account or contact record - what each label means and the exact set of values it can take. Use it when you are reading a list, filtering, or looking at a detail page and want to know what a chip, color, or status word is telling you.

Account ICP status

The ICP chip shows whether an account fits your Ideal Customer Profile. It appears beside the account name (with the prefix “ICP:”) and in the ICP column of the accounts list. The chip carries the qualification reason as a tooltip, so hovering it shows why the account landed on that status.

Status	What it means	Color
Yes	The account matches the qualification criteria for its vertical.	Green
No	The account does not match the criteria.	Red
Inconclusive	The agent could not reach a clear yes or no, usually because evidence was missing or mixed.	Gray

An account with no ICP status yet (never qualified) shows no chip at all.

Reason. Hover the ICP chip to read the qualification reason - the explanation the Qualification agent recorded for that result - and, beneath it, how long ago the account was qualified.

Acting on a verdict from the tooltip. The same tooltip carries the actions for disagreeing with the verdict, so you do not have to leave the list to change one:

Fix my ICP rules opens a conversation with Eva about this specific account, with the choice that describes your disagreement. What is offered follows the current status: a Yes offers ICP should be No and Should be another vertical, a No offers ICP should be Yes, and an Inconclusive offers both ICP should be Yes and ICP should be No. The point of this route is that a wrong verdict is usually a setup problem rather than a one-record problem, so she looks at the qualification criteria or the vertical behind it rather than only flipping the label.
Requalify re-runs the Qualification agent on that one account. It is offered on a No or an Inconclusive, not on a Yes, and needs permission to launch agents on records.
Make ICP No / Make ICP Yes / Set ICP manually sets the status by hand, opening the same window as a bulk change with the opposite verdict prefilled (an Inconclusive offers no default, so you choose). It needs write access to accounts and contacts.

The tooltip, and therefore these actions, appear only where the account has a recorded reason.

Locked status. A small lock icon next to the ICP chip means the qualification is locked. A locked account keeps its current ICP status and is skipped when a workflow tries to re-qualify it. Unlocking lets workflows re-qualify the account and update the ICP status. You set this from “Edit qualification lock” on the account, choosing Locked (“Workflows skip this account - qualification stays as-is.”) or Unlocked (“Workflows can re-qualify and update the ICP status.”). Locking is how a manual decision survives the next automated run.

Missing target warning. A separate orange warning icon means the account’s ecosystem or vertical was deleted after qualification, so its qualification no longer points at a live target. Hover it and it names the cause and offers both fixes: Show all accounts like this, which reloads the list filtered to every account in the same state, and Requalify, which re-runs the Qualification agent on this one. The contact side behaves the same way when a persona card is deleted. See when a qualification target was deleted.

Contact IBP status

The IBP chip shows whether a contact fits your Ideal Buyer Profile - the persona match for a contact. It appears beside the contact name (with the prefix “IBP:”), on the contact detail page under “IBP Status”, and in the IBP column of the contacts list. It behaves the same way as the account ICP chip.

Status	What it means	Color
Yes	The contact matches a persona for the account’s vertical.	Green
No	The contact does not match any persona.	Red
Inconclusive	The agent could not reach a clear yes or no.	Gray

Reason. Hover the IBP chip to read the qualification reason, with how long ago the contact was qualified beneath it. When the result is No, the recorded reason is one of a fixed set: the contact no longer works at the company, no reliable information was found about the contact, the expertise does not match the personas, the seniority level does not match the personas, or research could not be completed because of a technical issue.

A No says why on the chip itself. Where the reason is recorded, the chip does not just read No - it reads No: Left the company, No: Employment unverifiable, No: Expertise mismatch, No: Seniority mismatch, or No: Technical issue. This is the same set as above in short form, so a list of rejected contacts can be read down the column without hovering each one: the ones who left the company are a re-find job, an expertise or seniority mismatch is a persona question, and a technical issue is worth requalifying. A No recorded before the short reasons existed simply reads No.

Acting on a verdict from the tooltip. The contact tooltip mirrors the account one: Fix my IBP rules opens a conversation with Eva about that contact (a Yes offers IBP should be No and Should be another persona, a No offers IBP should be Yes, an Inconclusive offers both), Requalify re-runs the agent on a No or an Inconclusive, and Make IBP No / Make IBP Yes / Set IBP manually sets the status by hand. The same permissions apply, and the actions appear only where a reason was recorded.

Locked status. As with accounts, a lock icon means the IBP qualification is locked and workflows will skip re-qualifying the contact. Edit it from “Edit qualification lock” on the contact.

Account strength score

The strength score is a percentage from 0 to 100 calculated from the Account Research agents that identified positive signals. It shows as a colored ring - around the company logo on the account detail page, with the number in a small badge below it, and as a compact ring with the number inside wherever the score appears in a list: the Score column on the accounts list, contact rows and cards, and a contact’s detail page as “Account Score”.

Score range	Ring color	Reading
0 - 24	Gray	Few or no positive signals found.
25 - 74	Orange	Some positive signals.
75 - 100	Green	Strong positive signals.

An account that has never been researched has no score and shows no ring.

Contact profile strength

Profile strength reflects how complete and verifiable a contact’s profile data is. It shows in the Profile Strength column of the contacts list, with the strength reasoning available as a tooltip.

Label	What it means
Evaluating	The profile is still being assessed.
Strong	A well-populated, verifiable profile.
Weak	A thin profile with limited verifiable data.
Very weak	Very little usable profile data.
Invalid	The profile data failed validation.
Unable to verify	The data could not be confirmed.
Unverified	The profile has not been checked.

Reach verdict (the email and phone icon)

Email and phone each lead with a single icon whose colour is the verdict for that channel - one answer to “can I use this”, rolled up from everything known about the value. The detail sits in the card that opens when you hover the value; the colour is what you read at a glance in a list.

Verdict	Email	Phone	Colour
Good to use	Safe to send.	Verified.	Green, with a small tick on the icon
Worth checking first	Accept all, or unable to verify.	Unable to verify, or a number nobody has verified whose dialling code does not match the contact’s location.	Orange
Do not use	Invalid.	Bad Data.	Red
Not checked	No verification has run.	No verification has run, and nothing about the number is in question.	Neutral
Checking	-	Verification is running.	A spinner in place of the icon

Two things follow from how this is put together. Verification always wins over geography: a verified number stays green even if it is registered somewhere the contact no longer lives. And on a phone that is verified, the icon takes the colour of the number’s intent priority instead, so a call-ready number also shows how promising it is without opening anything.

Email verification status

When a contact has an email, the address shows with a verdict icon. Hover it for the details card, which spells the check out as Verified (a safe-to-send address), Accept-all, Invalid, Unable to verify, or Not checked. Each email check result on that card carries a small information icon: hover it, or tab to it with the keyboard, for a one-line explanation of what that result means for sending, and the card stays open while you read it. The underlying statuses are:

Status	What it means	Chip color
Safe to send	The mailbox accepts mail and is safe to send to.	Green
Accept all	The domain accepts all addresses, so deliverability cannot be guaranteed. It may deliver, but bounces are more likely.	Orange
Invalid	The address is not valid.	Red
Unverified	The address has not been verified, or the check came back in terms the workspace does not recognise.	Orange
Unable to verify	Verification could not complete.	Orange

An address you locked is shown whatever its check result says, including Invalid: a lock is a deliberate instruction to use that address, and it outranks the verdict. Only an explicit negative verdict counts as Invalid; anything a provider returns that the workspace cannot interpret reads as Not checked rather than hiding the address.

If a search ran but produced no usable address, the field reads “No valid email found”; hover it for a card saying when the search ran and what to try next. If the contact was never put through a search, the slot offers the finder rather than a status. A contact can also carry additional addresses, each a row on the same details card with its own check result and source.

Every value’s source line says where it came from: synced from your CRM, added through a CSV import, entered by hand, or found by a named data provider, with the date it was found and, for a phone, when it was last checked. This lets you tell a manually-entered or CRM-sourced address apart from one Evergrowth searched for. A value whose source is not recognised reads “No source”.

Phone verification status

When a contact has a phone number, it shows with a verdict icon. Hover it for the details card, which spells the check out as Verified (followed by the name of the service that verified it), Verifying, Unable to verify, Bad data, or Not checked. The underlying statuses are:

Status	What it means	Chip color
In progress	Verification is still running.	Blue
Verified	The number was confirmed.	Green
Unable to verify	Verification could not complete.	Orange
Unverified	The number has not been verified.	Orange
Bad Data	The provider flagged the number as bad or unusable, so it should not be dialed.	Red
Unknown	The verification outcome is not known.	Gray

A number that has not yet been verified carries a Verify action on its details card so you can check it on demand; once checked it reads Re-check. If a search ran but found nothing, the field reads “No phone numbers found” and hovering it gives when the search ran and the alternatives; if the contact was never searched, the slot offers the finder instead.

Where a number is registered

Every number carries its own location line on the details card, which is about geography rather than verification: the place the number’s dialling code is registered in - for a United States number, the state or metro as well - compared with the location on the contact.

What the line says	What it means
The place, then “same region as contact”	The number’s registration fits the contact’s location.
The place, then “contact is listed in …” , marked orange	The number is registered somewhere other than where the contact is listed. Worth a glance before dialling; people keep their numbers when they move, so it is not evidence the number is wrong. On a number nobody has verified, this is also what turns the channel’s verdict orange.
The place alone	The number could be placed but there is nothing to compare it with, because the contact has no location on file. This says nothing about whether the number is correct.
No location line	The number could not be placed at all.

Freephone, satellite and other numbers that belong to no country are never placed, so they carry no comparison. The line appears on every number the contact holds - main and alternatives alike - wherever the details card opens: the Phone column in the contacts list and the Reach row on the contact. The browser extension’s contact card carries the same comparison in its own compact card.

Phone intent score

When a verified number carries an intent score, it shows as a chip on the details card, and its colour is also what the verdict icon takes on a verified number. Intent reflects how likely the number is to reach a person who is in-market.

Label	Reading	Chip color
P1 - High	Highest intent.	Green
P2 - Low	Mid intent.	Orange
P3 - Low	Lowest intent.	Red

CRM sync status

When a record is linked to a connected CRM, a provider icon appears next to its name with a small colored dot for the sync state. Hover or open it for the per-object detail, including which fields synced, which did not, and a link to the sync history. Each linked object carries its own status.

Status	What it means	Color
Synced	The record and all its tracked fields wrote to the CRM successfully.	Green
Partially synced	Some fields wrote and some did not.	Orange
Failed	The write to the CRM failed.	Red
Skipped	The sync was intentionally skipped for this record.	Gray
Linked	The record is connected to the CRM but was synced before detailed field tracking was turned on, so no per-field status is available.	Gray

A red dot labelled “Deleted from [provider]” next to the record name means the linked CRM record was deleted on the CRM side. You can push a record again with the Resync action. See Resync to your CRM and CRM sync status for how syncing works.

Eva note: the ICP and IBP chips have exactly three states - Yes, No, and Inconclusive. There is no separate “Not Qualified” status. Profile strength is the verifiability scale above (Strong / Weak / Very weak / and so on), not a Low/Medium/High scale.